FAQ

What are the pickup locations and times?

You will make a selection for pickup location that is best for you at the time of your order.  The pickup locations and times are:

Downtown
101 North Island Drive (inside Mud Island River Park)
Thursday 11am – 1pm

Follow Island Drive past the dog park and apartments. You’ll pass under the I-40 bridge and through a gate next to a security kiosk. Once inside the gate, drive down the left side of the circle and continue straight (as if you were going to the marina). We are directly on your left, in the Harbor Landing building. There will be signage to help guide you.

East Memphis
Across from The Butcher Shop Steakhouse @ 107 S Germantown Parkway

Right across Timber Creek Drive from the main entrance to the Steakhouse. We'll be in the large parking lot in our New South Memphis van.


Thursday 2pm – 4pm

Midtown/Soulsville
Radical Tacos @ 1025 College St
Friday 9am – 11am

What are the safety guidelines for pickup locations?

Physical distancing at pick-up sites
We ask that you remain in the car and/or outside of the pick-up location. Please get your share as quickly as possible and make space for the next member.  We are happy to load the box in your car for you.

Mask

If you haven't received your vaccine yet, we encourage you to please wear a mask when picking up your share. 

Know what kind of shares you have
If someone new is picking up your share please make sure they know exactly what to take home with them (i.e. small or large share, breakfast share, foodie share etc.). 

What are the safety guidelines for home delivery?

If we are delivering to your home, we will observe social distancing guidelines and leave your purchases on your doorstep. We will send an email to inform you of delivery and ask that you respond to that email to confirm receipt.

What if I can’t pickup my share during my pickup window?

If you can't pick up your share at your selected location any given week, please contact us and we will, provide an alternative pickup time/date.  You can also choose to donate your share for that week as well.  To donate, please send an email to info@newsouthmemphis.com and let us know you want to donate your share for the week.

What if I will be out of town and unable to receive my box?

If you will be out of town and unable to receive your box, you can have a friend or family member pickup from your designated location by emailing us their name for pickup that week.  However, if you are a home delivery customer, we will not be able to deliver to a different address due to route scheduling.  You can also choose to donate your share for that week as well.  To donate, please send an email to info@newsouthmemphis.com and let us know you want to donate your share for the week.